Terms and Conditions

Payment

Deposit

A 30% Reservation Deposit is required at the time of booking. The Deposit is non refundable.
Reservation Deposit payment can be made by bank transfer or paypal.

Payment of holiday rental deposit needs to be received within 7 days of submitting the booking form. The holiday dates will be held for 7 days.
Holiday rental is not fully reserved until the deposit is received.

Balance payment

Can be made by either
a)  By Bank transfer or Paypal – Full payment of outstanding balance will be required 6 weeks or more, before holiday home rental commences.
b) Cash on arrival in euros
Non payment of balance will be deemed as a cancellation and will result in loss of deposit.
For payment of late bookings , cash on arrival in full will be required.
Prices are for the rental of the holiday home and not per person.
Prices include, gas, electricity and water, heating and logs for the wood burner.

Cancellation

Cancellation of holiday home (by the renter)
Must be received in writing. Cancellation will result in the loss of the deposit.
6 weeks or more before arrival date:  50% refund of balance payment. Note, deposit is non refundable.
4 to 6 weeks before rental, 25% refund of balance payment. Note, deposit was non-refundable Less than 4 weeks before arrival date: No refund
We would strongly recommend that all clients take out holiday insurance, which contains cancellation cover.
In case of early departure or non use of the holiday home rental, the renter is not entitled to a refund.
If Cave Holidays Andalucia cancel your rental booking at any time leading up to your holiday rental, a full refund of all monies paid, (including deposit) will be made.

Guest Arrivals

Arrival and Departure

Guests can check in after 2pm on the day of arrival and check out is by 11am on the day of departure, (We try to be flexible with these times but our ability to be flexible will depend on other guest bookings).
It is expected that the holiday rental is kept in good order during guests stay and on departure is left in a clean and tidy condition

Check in Procedure

As part of the checking in process at Cave Holidays Andalucia, the guest party members will be required to produce a passport before keys to holiday accommodation are handed over. The guest party leader(s) will also need to produce proof of address, as per booking form. For example utility bill, no more than six months old.
The accommodation will not be occupied by any other persons than those specified on the booking form.
If there are 2 or more children, (under the age of 16) in the guest party, there will need to be at least two persons over the age of 21 in supervision.
Please note that we do not take bookings from 2nd parties, i.e. persons stating they are booking on behalf of the guest party.

House Rules

Although we appreciate you are hear to enjoy your holiday we do have a few house rules which we have to highlight.

Guest Behaviour

If in the opinion of the proprietor any party causes extreme nuisance or disturbance to others, or wilful damage to Cave Holidays Andalucia property, they will be requested to leave the accommodation with immediate effect and with no refund of balance.

Swimming pool

The swimming pool may be shared with guests from the adjacent apartment. Guests will be expected to follow the pool safety rules provided. If guests fail to follow the pool safety rules, they will not be permitted to continue to use the pool.
We do require that you supervise your children at all times when they are in or around the swimming pool.

Pets

Unfortunately, we do not permit family pets on the premises.

Smoking

This is a no smoking property and no smoking is permitted inside the holiday accommodation. Ashtrays have been supplied outside of the accommodation for those that wish to smoke.

Breakages

Breakages or equipment failures are to be reported to Cave Holidays Andalucia. Repairs are not permitted by guests. Guests will not be asked to pay for breakages of small items such as the odd broken glass; however, breakages of a significant nature beyond the usual wear and tear expected, will be expected to be reported, replaced or paid for. The ‘ guest party’ leader will be the person held liable for replacement or payment of damaged Cave Holidays Andalucia property.

Amenities

Internet use

The internet connection is not suitable for heavy usage, fine for “normal” use – email, surfing etc. It cannot be used for video downloads or streaming or downloading large amounts of data. Or data deemed, pornographic or illegal. Due the rural location of Cave Holidays Andalucia, on occasion the internet connection can be effected by adverse weather conditions. We therefore can’t guarantee the availability of the internet connection.

Ironing

An iron and ironing board are provided and there is a wash stand for drying.

Towels

Hand, bath and pool towels are provided. Hand and bath towels are not for use outside of the holiday accommodation. Pool towels can be taken off-site.

Linen

One set of bed linen is provided for each required bed. Those on a two-week or more stay will have further linen provided for each successive week.

Cleaning

Cleaning will take place, before and after holiday rental period.

Car parking

There is parking for one car per apartment. Cars are parked at owner’s risk.

Liability

Cave Holidays Andalucia accepts no responsibility for damage to personal property brought into the premises or in it’s communal grounds.
Cave Holidays Andalucia cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc) or any disturbance, which is beyond their control.
We cannot be held responsible for any ‘acts of god’ for example floods, earthquake or other.
It is the guest’s parties responsibility to make all other arrangements for their holiday for example booking of airline tickets and car hire.
Guests are expected to take due care and attention to maintain their own health and safety, whilst staying in the holiday accommodation. Guests will be expected to not to put themselves or others at risk of injury or harm, due to lack of due care and attention. All children and vulnerable adults must be supervised and supported by the adults and responsible individuals in the guest party.
Again it is strongly recommended that guests take out full holiday insurance cover.

Complaints

The proprietors of Cave Holidays Andalucia will do their utmost to ensure your rental accommodation not only meets but exceeds your expectations. If for any reason you have cause for complaint, this complaint needs to brought to our attention immediately during your stay, so that action can be taken to rectify the issue straight away. We do not accept liability for complaints made after the end of your holiday rental, all complaints need to be reported during your holiday rental and if not rectified to your satisfaction during your stay, put into writing within 28 days of completion of your holiday rental. If necessary your complaint will be referred to a 3rd party for investigation and response.

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